CLIENT CONDUCT

Sol State reserves the right to deny service to anyone for any reason.

Sol State has a ZERO tolerance policy towards inappropriate behavior and/or solicitation. If a client is behaving in a way that violates these policies, their session will be terminated immediately and the full service fee will be charged. The client will also be banned from any future appointments with Sol State.

Cancellation/NO SHOW Policy

Life comes up sometimes and that’s okay!

Out of respect for others wishing to book, please provide at least 48 hours notice if you need to cancel or reschedule an appointment to avoid cancellation/no-show fees.

In the event you need to cancel within the 48 hour window, there will be a cancellation fee that is 50% of the total service fee to the method of payment on your account. Any cancellations within 24 hours will result in a cancellation fee that is 100% of the total service fee.

In the event this is your first session and need to cancel last minute, your cancellation fee will be used towards your next appointment as a credit and must be scheduled within 30 days of cancelled appointment. If you have cancelled before, you will NOT be able to use your cancellation fee as a credit moving forward.

LATE POLICY

If a client has not arrived or is not able to successfully be contacted within 20 minutes of their appointment start time, the client will be considered a no-show and will be charged a cancellation fee of 100% of the total service fee.

**Out of respect to other clients as well as your massage therapist,**

please be aware that your session will end at the original allotted time.